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海洋光学--微型光纤光谱仪的发明者
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Annual Service Package
Ocean Optics offers Annual Service Packages (ASP) for
many of its spectrometer models.
For users who purchased an Ocean Optics spectrometer prior to April 1,
2008, an ASP was an economical way to extend the
standard one-year service on your Ocean Optics spectrometer.
Beginning April 1, 2008 Ocean Optics has raised the
bar on service by including, free of charge, a
3-Year Warranty on
all new Ocean Optics miniature fiber optic spectrometers ?regardless of
the application ?from manufacturing defects. By purchasing an ASP after
April 1, you are adding a valuable service package to maintain your
scientific instrument investment.
An ASP service package offers the following benefits:
ASP Programs
|
Itemcode |
Description |
Price |
|
ASP-USB |
This standard ASP is available when you purchase a new Ocean Optics
USB series spectrometer. This program provides a yearly wavelength
calibration, preventive maintenance service and privileged customer
status plan for all our USB spectrometers. |
|
|
ASP-USB-R |
This is a 1-year service renewal program for customers who have an
ASP in place. For customers who purchased a spectrometer/ASP before
4/1/08, this option also extends the warranty for 1 year. The ASP-USB-R is available for USB series
spectrometers. |
|
|
ASP-USB-R-E |
This is a 2-year service renewal program for customers who have an
ASP-USB in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 2 years. |
|
|
ASP-JAZ |
This standard ASP is available when you purchase a new JAZ
spectrometer module and includes our yearly wavelength calibration
(for optical bench module), preventive maintenance service (for all
modules) and privileged customer status plan. This service package
does not cover rechargeable batteries, light bulbs, memory cards or
any other consumable parts or accessories. |
8% of total order |
|
ASP-JAZ-R |
This is a 1-year service renewal program for customers who have an
ASP-JAZ in place. This service plan does not cover rechargeable
batteries, light bulbs, memory cards or other consumable parts or
accessories. |
10%
of total order |
|
ASP-JAZ-R-E |
This is a 2-year service plan renewal program for customers who have
an ASP-JAZ in place. This program does not cover rechargeable
batteries, light bulbs, memory cards or consumables. |
12%
of total order |
|
ASP-CHEM |
This standard ASP is available when you purchase one of the
following Ocean Optics spectrometers: CHEM4-UV-FIBER,
CHEM4-VIS-FIBER, CHEMUSB4-UV/VIS or CHEMUSB4-VIS/NIR. This program
provides a 1-year wavelength calibration, preventive maintenance service
and privileged customer status plan for all our CHEM series
spectrometers. Does
not include replacement bulbs. |
|
|
ASP-CHEM-R |
This is a 1-year service renewal program for customers who have a CHEM-ASP in place.
For customers who purchased a spectrometer/ASP before 4/1/08, this
option also extends the warranty for 1 year. Does not include replacement bulbs. |
|
|
ASP-CHEM-R-E |
This is a 2-year service renewal program for customers who have a CHEM-ASP in place.
For customers who purchased a spectrometer/ASP before 4/1/08, this
option also extends the warranty for 2 years. Does not include replacement bulbs. |
|
|
ASP-HR |
This standard ASP is available when you purchase a new Ocean Optics
HR series spectrometer. This program is a yearly wavelength
calibration, preventive maintenance service and privileged customer
status plan for all our HR series spectrometers. |
|
|
ASP-HR-R |
This is a 1-year service renewal program for customers who have an
ASP-HR in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 1 year. |
|
|
ASP-HR-R-E |
This is a 2-year service renewal program for customers who have an
ASP-HR in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 2 years. |
|
|
ASP-MAYA |
This standard ASP is available when you purchase a new Ocean Optics
MAYA2000 spectrometer. This plan includes yearly wavelength calibration,
preventive maintenance service and privileged customer status plan
for all our regular MAYA2000 series spectrometers. |
|
|
ASP-MAYA-R |
This is a 1-year service renewal program for customers who have an
ASP-MAYA in place. |
|
|
ASP-MAYA-R-E |
This is a 2-year service renewal program for customers who have an
ASP-MAYA in place. |
|
|
ASP-MAYAPRO |
This standard ASP is available when you purchase a new Ocean Optics
MAYA2000 Pro spectrometer. This plan includes yearly wavelength calibration,
preventive maintenance service and privileged customer status plan
for all our regular MAYA2000 Pro series spectrometers. |
|
|
ASP-MAYAPRO-R |
This is a 1-year service renewal program for customers who have an
ASP-MAYAPRO in place. |
|
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ASP-MAYAPRO-R-E |
This is a 2-year service renewal program for customers who have an
ASP-MAYAPRO in place. |
|
|
ASP-QE |
This program is available with the purchase of a new QE series
spectrometer and encompasses our yearly wavelength calibration,
preventive maintenance service and privileged customer status plan. |
|
|
ASP-QE-R |
This is a 1-year service renewal program for customers who have an
ASP-QE in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 1 year. |
|
|
ASP-QE-R-E |
This is a 2-year service renewal program for customers who have an
ASP-QE in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 2 years. |
|
|
ASP-NIR |
This standard ASP is available when you purchase a new Ocean Optics NIR
series spectrometer. This program encompasses our yearly wavelength
calibration, preventive maintenance service and privileged customer
status plan. |
|
|
ASP-NIR-R |
This is a 1-year service renewal program for customers who have an
ASP-NIR in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 1 year. |
|
|
ASP-NIR-R-E |
This is a 2-year service renewal program for customers who have an
ASP-NIR in place. For customers who purchased a spectrometer/ASP
before 4/1/08, this option also extends the warranty for 2 years. |
|
Our
concierge service enables you to keep your spectrometer working under
its originally
(mechanical, electronic and optical) designed conditions to ensure
long-term service reliability and performance.
As an ASP
contract holder, our TTS group will notify you when your spectrometer is
due for its yearly calibration and preventive maintenance service.
Service includes the following:
-
Re-focusing and alignment (if necessary)
-
Wavelength calibration
-
Linearity calibration
-
Optical resolution evaluation
-
Stray light measurement
-
Baseline uniformity evaluation
-
Noise analysis
-
Firmware upgrades
-
Cleaning and light tightening of the unit
A
certification report is included along with a diskette containing
calibration and linearity coefficients. In the case of USB2000 or HR2000
Spectrometers, these coefficients are loaded in the unit's EPROM.
Spectrometer channel(s) covered by the ASP may be returned to Ocean
Optics, Inc. any time during the 1-year period commencing with the ASP
invoice date for a one-time complete factory calibration and
certification. You should notify Ocean Optics of your intent prior to
shipping the unit.
Mark all
packages sent to Ocean Optics with the ASP service number, as well as
contact information including name, phone number, e-mail address and a
complete return shipping address. Ocean Optics will in all cases attempt
to return the unit as quickly as possible, typically within one week. If
repairs or modifications are necessary, the time required for
calibration and certification may be longer. Ocean Optics pays the cost
of shipping the unit back to the user.
SpectraSuite licenses include one year of free unlimited upgrades
through the SpectraSuite Update Center. It also includes one year of
unlimited support by contacting our Total Technical Service Team either
by phone or by e-mail at
techsupport@oceanoptics.com.
The ASP
contract not only extends this year of support for the SpectraSuite
software but also provides personalized support for other software
related issues such as firmware re-loading, EPROM reprogramming and
on-site spectrometer calibrations through software.
ASP service holders
may arrange for changes in the configuration of their optical benches
that require factory installation of parts and accessories. The usual
labor charge for this service will be waived (the annual
Factory Calibration & Certification will be performed at the same
time as the spectrometer upgrade). The service holder will still need to
purchase any optical bench accessories and options. Optical bench
accessories and parts cannot be re-used, and no credit is offered for
their trade-in. The services covered include 1) removing installing a
new component, 2) installing a component, 3) setting a new wavelength
range and 4) perform the annual calibration and preventive maintenance
package.
Service holders will receive
advanced notice and preferred pricing on all hardware and software
upgrades, new instruments and other special promotions. The following
preferred pricing is now in effect:
* Trade
in any Ocean Optics ADC500 or Computer Boards, Inc. DAS16jr or DAS330 A/D
cards, or the National Instruments DAQ-700 PCMCIA A/D card, toward the
purchase of an ADC1000-USB or ADC2000-PCI+ card.
| Promotion |
Regular Retail Price |
Preferred Price |
| "Scratch & Dent"
Discount |
differs from product to product |
Extra 20% discount on
any item in "Scratch & Dent" section of our web site |
Continuous education
is a key factor in sustaining professional productivity and personal
growth. We here at Ocean Optics are proud to have been the pioneer of
miniature spectroscopy and one of the leaders in the photonics market.
We are aware that for this technology to advance, we must share our
knowledge with our customers and the scientific community.
Ocean Optics
continuously offers training courses in basic spectroscopy, as well as
in specific applications and systems. Courses are offered in different
locations and are targeted for specific audiences. Check our
home page for the most current
courses and workshops. As an ASP active contract holder, you are
eligible for special discounts on tuitions and registration fees for
these training events including our renowned
Customer Forum
and
customized on-site training services.
海洋光学 - 微型光纤光谱仪
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Contact
an
Ocean Optics
Applications Scientist
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